A. Cancellation Policy
Overview
1. How can I cancel an order?
An order for Stocking / Orthopaedic / Rehabilitation products can be cancelled from the ‘Order Details’ screen on the e-Shop-pushpanjali’s website or by calling our customer care number (033) 4040 1300 / 91633 60368 before it is marked as “Out for Delivery”. Else, you can refuse it at the time of delivery and a refund will be processed as per the Refund Policy.
B. Return Policy
1. What is the time period for the return of orders?
We have certain specific return policies. The return window ranges from 0-30 days from the date of delivery. The information regarding the return policy can be found on the product page. Please check the return policy before placing any order.
All the products ordered from the Platform can be returned within 2 days from the date of delivery. AND if any product found defective after opening of the package, then, it must be sent within 7 working days after our authorized person confirm that the product be sent back to us for physical examination.
[Note- Currently, the Company is not charging any shipping charges for returns from you. Our courier A/c no. can be used to ship out the package after receiving the A/c no. from us.]
2. Which Products are not eligible for Returns?
2.1 Products Not Eligible for Return- As per terms offered by all the sellers on the Platform, the products shall not be eligible for a return under the following circumstances-
1. If the item has been opened, partially used or disfigured.
2. If the product was found tampered
3. If the product packaging and/or packaging box and/or packaging seal has been tampered with. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the supplier’s delivery agent and it is emphasized that the user should not accept the order if the package appears to be tampered;
4. If it is mentioned on the product detail page that the product is non-returnable;
5. Any accessories/freebies supplied with the product are missing;
6. If the product does not have serial number / UPC number/ barcode affixed, which was present at the time of acceptance of products by the user from the supplier’s delivery agent;
7. Any damage/defect which is not covered under the manufacturer’s warranty;
8. The product is without original packing and accessories/freebies;
9. If the product is damaged due to misuse;
10. Additionally, we do not take return of certain items such as compression stockings products socks inelastic compressions. However, the Company shall accept return if aforementioned products are defective, deficient or has manufacturing defect or poor workmanship.
The complaint for any product must be informed within 3 days from the date of receipt of complaint from the patient.
- Inside label (both side) photograph of the product for Serial / Lot nos. (Consisting 7/10//11 numbers / YYYY/DD respectively).
- Copy of the invoice provided to the patient at the time of sales of the product
- Complaint letter from the patient.
- Your comments on the nature of defect, if any.
- In case of functional ortho braces, details about the patient like weight, height and disease / deformity suffering from are also required AND
- For prosthetic components – Age, height, weight, Activity level, mobility class, NM pressure applied are also required.
On receipt of all above, we either advise you to dispatch the product for physical examination OR else we do the corrective solution, even the replacement of the product, if required.
3B. Additional Note –
Moreover to simplify the process more, we have developed a “Product Complaint Form” which we request you to fill-up and send it to us, So that we can get the required information for solving the complaint.
In future, we request you to kindly provide us with the aforesaid requirements as mentioned above along with “Product Complaint Form” so that proper solution can be provided to you on time. In absence of the same, we would not be in a position to replace any product or provide you the necessary support as desired by you.
4. How to Return?
1 You can raise a return request within the time frame mentioned above by following these simple steps on the Platform:
1. Go to My Orders;
2. Select the respective order and click on ‘RETURN’;
3. Check to see if the product/s that you wish to return are returnable and have an active return window;
4. Select the item you wish to return with quantity and reason for return.
5. Upload your defective product’s image.
6. Fill-up your complaint form & Submit, So that we can get the required information for solving the complaint.
4.B You can also place a request for return of any product by calling the customer support at (033) 4040 1300 / 9163360368 or Chat Support or Contact us via email- Info@pushpanjaligroup.com.
4.C After your return request is processed, we will pick up the return items as per the following timelines:
1. For Local Cities*: Within 24-48 hours from the time of approval of return request.
2. For Other Cities: Between 4-5 business days from the time of approval of return request. Please note that this time period may be longer depending on the third-party courier partner’s terms.
4.D Please keep the return package ready in its original packaging with all the labels intact. You are also requested to keep a copy of the invoice/ bill from the seller handy for verification.
5. Refund Policy
1. When can I expect the amount to be refunded?
Online refund 7-10 business days subject to the bank turnaround time and RBI Guidelines.
Other Wallets 2-3 business days
